Five controls inside

Responsible Gambling at Casinostars: Your Controls

You play here only from 18, and every Casinostars account carries deposit limits, loss limits, session time reminders, self-exclusion options and reality checks.

Set a limit

MGA LicensedLicense MGA/B2C/449/2008, regulated by Malta Gaming Authority since 2008

A calm starting point

Casinostars Responsible Gambling Essentials

This table settles the age, the licence and the help lines behind your account in one glance.

Minimum age18+

RegulatorMalta Gaming Authority, MGA/B2C/449/2008

National registerBetStop

National Gambling Helpline1800 858 858

Limits and exclusion[email protected]

Five controls

The Five Controls Waiting in Your Account

Five controls become familiar here, so you know exactly where each one sits before you need it.

Cap the top-ups

A ceiling on what can be added to the account keeps a session inside the amount you planned beforehand. Switch it on before your first deposit, when the number is still a decision rather than a reaction.

Stop at a set loss

Loss limits end the play once a set amount has gone, so a rough run cannot carry you past your intention. Choose one whenever you notice you would keep going to win money back.

Remind me how long

A gentle note at the interval you picked reminds you how long you have been playing. Set it if hours disappear quietly while you are absorbed in a game.

Closed then open, or closed and done

Self-exclusion options close your own access for the stretch you choose, so the decision is already made before the urge arrives. Use them when a break is what you need rather than a smaller number.

Plain facts as you play

Reality checks surface the time spent and the money moved so far, without judgment. Turn them on if you want the plain picture at regular points rather than at the end.

Four short steps

A Limit Chosen in a Few Minutes

You will finish with a limit in place and a clear idea of how it behaves once saved.

Where are my settings?

Sign in with your email address and password, then open the settings area of your own account. Check that you are on the profile of a single account, since one account per player is the rule.

The responsible gambling section

Look for the responsible gambling section among the account pages. It gathers deposit limits, loss limits, session time reminders, self-exclusion options and reality checks in one place.

Pick your control

Pick the control you came for and choose the level that matches what you can comfortably spend or the time you have. Set it before play, while the numbers are calm and unhurried.

Check the confirmation

Save the change and read the confirmation on screen before you close the page. If the setting is not what you meant, ask live chat to check it with you while you are still there.

Keeping the Account Out of Younger Hands

Age Confirmation at Sign-Up. Anyone opening an account must be at least 18, and we confirm age from identity documents before a first withdrawal goes out. Younger family members may use a shared phone, so keep the login details to yourself.

When the Device Is Shared. A shared family computer or tablet can carry blocking software that keeps gambling sites closed for everyone who uses it. Installing it on every device in the house removes the temptation that comes with a spare five minutes.

Help for Relatives as Well. Someone you care about may be losing more than they say, and a calm conversation without blame usually lands better than an argument. The National Gambling Helpline advises relatives too, free of charge, on 1800 858 858.

Days Off Versus Months Away

A Quiet Few Days. A time-out is a pause you set inside your account, for hours or for days, so the site goes quiet without closing anything permanently. Switch it on from your account settings and play resumes by itself when the period ends.

Shut, Then Shut Longer. Self-exclusion shuts your access to this account for a long stretch, and it stays shut — nothing reopens it early, however the week has gone. You choose it in your account settings, and your balance and history wait while you are away.

Registered Nationwide. BetStop is the national self-exclusion register, run by the Australian Government through ACMA, with a minimum of three months. Registering online at betstop.gov.au takes about five minutes, and a support person can be nominated alongside you. betstop.gov.au

Reaching Out

Costs Nothing, Stays Private

Clears the worry that asking for help will cost money or become known to others.

National Gambling Helpline

The National Gambling Helpline answers around the clock, every day of the year, with free chat and email counselling, self-help tools and a directory of local services. Relatives can call too, and nothing said goes further. 1800 858 858 gamblinghelponline.org.au

Gamblers Anonymous Australia

Gamblers Anonymous Australia runs peer support meetings across the country, for people who gamble and for the families beside them. Meetings are led by members rather than clinicians, and you simply turn up. gaaustralia.org.au

National Debt Helpline

The National Debt Helpline gives free financial counselling to people carrying gambling debt, on weekdays between 9:30 and 16:30. Advisers help you face the numbers calmly and work out what comes next. ndh.org.au

Play Without Joy, Play Without Restraint

Catching these early makes the next choice an easy one: a limit set before play costs nothing, while a loss pushes people into decisions they regret. Treat a pause as the first move, not the last.

Any one of these is reason enough to stop and think.

Spending money meant for bills
Chasing a loss with a bigger bet
Hiding your play from someone close
Playing to escape a flat mood
Thinking about it between sessions
Borrowing to keep going
Losing track of hours at the screen

Questions Answered

Straight Answers Before You Decide

What players ask us most about limits, pauses and reaching help, answered plainly.

Are the limit settings the same on my phone as on a laptop?+

Yes. Limits sit in one account section, and the mobile version opens the same controls as the desktop version. A deposit limit you set on your phone applies to your account everywhere you sign in.

If I exclude myself here, am I also blocked at other casinos?+

No. Our self-exclusion covers this account with us only. Signing up to BetStop, the Australian Government register run through ACMA, stops you betting with licensed online and phone wagering providers across the country.

Can I take my self-exclusion back before the period ends?+

No. Our self-exclusion runs for the full stretch you chose, and we will not lift it sooner. BetStop works the same way: the shortest period is 3 months, and it cannot be shortened.

What does a short pause actually change in my account?+

A pause freezes access for the time you pick, while your balance and history stay put. Once the pause expires, play is open again under the same limits you left behind.

My partner plays too much — can the helpline still help me?+

Yes. The National Gambling Helpline on 1800 858 858 is free, runs 24 hours a day every day, and advises relatives as well as players. It offers online chat, email counselling and a directory of local services.

Why do you ask for proof of age?+

Casinostars is for adults aged 18 and over, so we confirm every account holder is old enough before it stays open. Proof of identity is one of the documents we review during verification.