KYC Basics

Get Verified at Casinostars and Withdraw Without the Wait

Our licence requires us to confirm who you are, and the team usually needs up to 31 hours to finish the job.

Start Your Verification

MGA LicensedLicense MGA/B2C/449/2008, regulated by Malta Gaming Authority since 2008

Account Check Stage

Check the Essentials Before You Send Anything

Straight answers, no fine print games, the way this casino has handled player records since 2008.

Who checks

Casinostars Ltd.

Under which licence

Malta Gaming Authority, MGA/B2C/449/2008

How long

31 hours

When it is mandatory

At the latest before the first withdrawal

Where to send questions

[email protected]

Minimum age checked

18+

Four Moves

How Do I Get Through the Check in One Go?

Here is the order that keeps your file from bouncing back for a second look.

Outstanding Items First

Once you are signed in, head to the verification section of your profile and read the list of items the team still needs from you. Watch for anything marked as outstanding.

Why Do Photos Get Rejected?

A photograph or scan of your identity document goes in next; keep all four corners visible and let no glare fall across the photo page. Blurred images are the usual cause of a re-send.

Proof From Your Own Account

Proof of the way you pay comes third: a statement or screenshot showing your name and the payment method used on this account. Black out anything unrelated to that payment.

Sent, Then Wait

After sending everything, leave the file alone and check your inbox, including spam, over the next day and a bit. A quick reply to any follow-up question keeps it moving.

What to Send

The Papers the Team Reviews

Open this list the moment the request lands in your inbox, before you start taking photos.

Proof of identity

ConfirmsYour name, face and date of birth

Copy showsAll four corners, unedited, in date

Proof of address

ConfirmsWhere you live now

Copy showsYour name, full address, recent date

Payment method confirmation

ConfirmsThe account you pay from

Copy showsYour name and the same payment details

Rejected First Time, Cleared the Second

Statement Age Limit. Address papers carry a date, and a statement issued months ago no longer proves where you live today, so the reviewer sets it aside. Pull a statement dated within the last three months Check the issue date sits in the top corner

The Name That Did Not Agree. A middle name missing, a maiden name still on the card, a swapped digit in the postcode: the record and the paper must agree line for line. Compare each line against your profile details Ask support to correct the record first

Unedited Full-Frame Copy. Crops, blacked-out corners, screenshots and straightened edges all read as tampering, and a file that looks altered cannot be accepted. Resend the untouched original image Photograph the whole page, all four corners

When the Team Asks Where the Money Comes From

Every casino under the Malta Gaming Authority license, Casinostars included, has to show where player money comes from. The check is written into the license from MGA/B2C/449/2008 and runs as a routine step, never as a suspicion aimed at you.

The reviewer picks from this set depending on your situation.

Recent payslips from your employer
Bank statement showing salary credits
Tax return or income summary
Sale or savings record
Pension or benefit statement

Four Turning Points

The Moments That Set the Check in Motion

Handy the moment a request for papers lands and you want to know why now.

How Old Is on File?

Signing up puts a date of birth on file, and the team confirms it before any play counts. The check exists to keep anyone under 18 out.

Adding a Fresh Payment Route

A card or wallet you have not used before is a new route for money, so the team links that method to you with a short confirmation of ownership.

The First Payout Hurdle

The first payout is the deadline the license sets, so the check has to close before money leaves. Usually proof of identity, address and payment method.

Mismatch, Then Pause

A spelling variant or an old address between your profile and your papers pauses the review, so bring both into line with one another.

While Waiting

Straight Talk on the Identity Check

By the last answer, you will know why a document bounces and how to fix it.

What do I do if my proof of identity gets knocked back?+

Send a fresh copy to [email protected] rather than the same photo again. The reply names the reason, usually glare, a cropped edge or a date that has run out, and one clear retake normally settles it.

Why does the casino want to know where my money came from?+

It is a routine step under our Malta Gaming Authority licence, aimed at money laundering rather than at you. A short explanation of where the funds came from, such as salary or savings, is usually all the team needs.

Is a phone photo good enough for the document upload?+

Yes, a phone shot works when the whole page sits in frame and the light is even. Keep the camera steady, skip the flash, and check the text is readable before you send it.

How long will I be waiting for the check to finish?+

In most cases the review closes within 31 hours of a complete upload. Queues stretch when a document is blurred or the details do not match, so a clean set keeps you near that mark.

When do I actually have to be verified by?+

By the licence, the check must be complete before your first withdrawal. The casino can also ask earlier, at registration or the first deposit, so sending documents early avoids a hold.

Do I need to prove a name change on my documents?+

Yes, send the proof of identity in your current name together with whatever paper links the old name to it. The team matches the two records before the account is cleared.