The worry that your question will sit unanswered, or answered in words you never asked for.
accountWhat is the process for closing my account at Casinostars?+
You can ask for your account to be closed by contacting live chat or writing from your registered email address. Casinostars Ltd. then closes it, and any remaining balance is returned by the original payment route. Closing is permanent, so you cannot open a second account later.
accountWhat if I want to check who runs Casinostars?+
If you ever wonder who stands behind Casinostars, the operator is Casinostars Ltd., company number C-86433 (Malta), registered at Triq il-Kbira, St Julian's. The Malta Gaming Authority licenses it under MGA/B2C/449/2008. Australian players deal with that licence holder, not an unlisted middleman.
accountWhen I message at midnight in Sydney, what happens?+
Nothing stops at close of business, because live chat, email and phone all run 24 hours a day, 7 days a week. Replies come in about 1 minute on chat, 5 minutes by phone and 8 hours by email. Hours are kept in AEST.
accountDo I need to go over support's head straight away?+
No, you do not need to go straight to a complaints list. Ask first through live chat or at
[email protected] and the team rechecks the matter. Only if the answer still disappoints you may you take it to the Malta Gaming Authority.
accountHow long until I can get help in my own language?+
When you write in, expect an answer in English, German, Finnish or Norwegian. English is the language of this page and of the Australian phone line, so a chat, a call or an email in English always lands with someone who understands it.
accountWhat if I want my personal data copied or removed?+
What if you want a copy of the data held on you, or want it deleted? Write to
[email protected] and the request is logged against your account. Records tied to licence rules may have to be kept, so deletion is not always complete.